In its first days, having a nurse call service in hospitals was viewed as an extra service to the patients. What happened in the intervening years since then had proven that the extra service is now a necessity for a hospital or a medical facility to be able to operate as an institution.
When it was first introduced with some developments on the side, the service is for the simple necessity of providing the patients a means to communicate with their nurses, mostly for personal needs to be filled up or in response to the emergencies that happened every now and then. Aside from the fact that it also works now as a communications link between patients and their nurses, the institutionalized service is now regarded as an important measure in weighing the quality of a hospital’s service to its patients. Benefits The benefits of the service had been realized years ago by the hospitals, actually even in the early days that nurses must be available for their patients at all times. It might have helped them to deduce that many war patients had died due to neglect and scant attention, if ever. (Nurses were scarce, then, to be fair.) . Many manufacturers are now in fulltime business competition as to who could provide the best nurse call equipments to the hospitals, medical facilities and big clinics. (All of these institutions all know that they must have the services installed in their medical facility.) For hospitals These days, with the ever-rising number of patients and sick people going to these healthcare institutions, the system is a must. This is also in addition to the happy fact that the equipments for the services had been helping them in their healthcare management, as a bonus. With the inclusion of details in the work of the nurses and their schedules, attendance to patients, and other pertinent data on the overall quality of their services, the hospital’s healthcare management is greatly aided. Aside from the benefits of better communications between healthcare managers and the administrators, the system had helped put in place such factors as workflow planning and its execution due to the data gathered. The end result is that hospital’s administrators were able to maximize the hospital’s manpower assets. Different models Due to competition, there are now several models from companies selling the services of paging and calling hospital nurses. The differences are mostly in procedures and processes, and some technical aspects. However, the basic aim had been the same ever since. A system has patients making their calls routed to a station. The patient’s information is displayed which are all relevant and helpful to attending nurses. Another has programmed actions meeting the levels of escalation of the calls which depends mostly on the urgency and the health needs of the patient (as viewed on a monitor). Others are hybrid models doing the same pieces of work. Overall, the nurse call service is one modern innovation hospitals and medical centers cannot do without. Its importance had been shared by patients, nurses and administrators all together.
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July 2017
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