Today’s modern business phone systems Queensland in big urban centers are being offered by their companies not just as a means of communications but as a whole package of features and functions. The bottom line is that these are all to simplify your company tasks and improve efficiencies.
Your business might be the typical brick and mortar type or the modern online type, but the benefits are the same. These functions are the latest rich, complex and previously expensive features that were once intimidating to small businesses. Voicemails Voicemails have been around for years but getting them transcribed is something new. This feature is very handy when customers leave voicemails and you will get the email with the transcribed message. The system stamps the time when a voicemail is left and sends it to your inbox for listening. If it’s for another person, you can have it forwarded to that person fast. Employees calls / hold music / transfers For managers, this is an added insurance that your employees are saying the right things during client interactions. It could be a form of quality control and review, a way of benchmarking the standout ones. One form of pleasing the customer put on hold is to have him listen to some music (or maybe some interesting advertisement plugs), but not a complete silence. Maybe, there might be some catchy news you want to tell them – discounts, promos, etc. Owners are on call, even while on the move. They need not change their mobile numbers or get to a landline. They get a local number that forwards directly to their mobile. Mobile capabilities These days, businesses have telecommuting employees working outside the confines of the office. They are on the go but they need to connect to the office network without sacrificing personal phone numbers. With VoIP technology, employees can make and receive business calls from anywhere without a dedicated business phone. They can simply use smart phone apps and some mobility features to get control of their desks anywhere. They need not be at their desks but can go on with their meetings and conferences outside and still get in contact with their customers. Simultaneous ringing / remote callback Desk phone and smart phone can ring simultaneously. This is very important in sales because the aim is never to miss a call. You can schedule your phone to ring but only in convenient times. (No calls should be during dinner, at the gym, etc.) Your staff can answer their call on the desk and transfer it to ring on their smart phones, so they can also leave the office without ending a call. They can conveniently return calls using their mobile phones without the client’s notice. This option uses an app which is applicable to also check on the company voicemail directory, send and receive fax, and do conference calls. The feature presents you as “always available” to clients and customers. These and other features are part of the ever-evolving technology of business phone systems Queensland today.
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July 2017
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